The following Questions are frequently asked by customers. By reading them you will have a clear picture of how we do business. If any questions you have that are not answered here, get in contact with us at anytime. We will get back to you ASAP, no more than 24 hours.
- Q1. What's MOQ and Lead Time？
A. MOQ Usually 100pcs or $500 Minimum. Lead time usually around 30-45 days. Regular parts are in stock all the time.
- Q2 How to Request for a Quote?
For standard parts, Send us part numbers and quantities by email, and we will quote within 24 hours.
For Customize Products, Send us drawings or samples including information of Material, Sizes, Surface Treatment, Qty, we will send price, and make sample for you.
- Q3 Can I get a sample?
Yes, samples are free of charge, but air freight is not included. You could provide a freight account or check with our sales rep. for air freight cost of samples. Sample shipping takes around 3-5 days to arrive.
- Q4. How to Handle Shipping & Import Duties？
We could ship on common terms EXW, FOB, CIF, DDU. Also, if you don't want to deal with shipping and import, we could take care of all shipping, import clearance and door delivery. No Hassle at all, parts will be arrived directly at your doorstep. We could send parts by ocean, by air, or carrier like DHL, FedEx, UPS, TNT.
- Q5 Are you a Manufacturer or Trading Company?
We are manufacturer of Rod Ends, Rod Ends Related Parts since Year 2002. We moved our Shanghai Factory to Jiangsu Province in Year 2010. This year 2018 we established a new facility in Ningbo called Ningbo YongZhen Machine Co.,Ltd, expanding our business line into more Custom Machining parts.
We also work with many highly reputed performance racing parts manufacturers and help customers source the parts they need like axles, spindles, steering arms, oil pan, gearbox housing, exhaust, Logo T-shirt etc. We can combine things from different manufacturers and ship to you together.
- Q6 What’s your Payment Terms:
We accept payment by Wire Transfer or PayPal. Common payment terms is 30% in advance, and 70% at delivery.
Special payment terms needs to be discussed.
- Q7. How do I know I can trust you?
We have been in this industry since Year 2002. We are Rod Ends Top Seller and Golden Trusted Supplier on Alibaba. Over 49% buyers on Alibaba choose SYZ. We have customers from over 50+ countries who would be happy to be of reference to you, some have been very good friends with us for over 10 years. We stand behind our product 100%, any problem or default at our side, we replace or refund fully without argument.
- Q8 Can you put my LOGO on the product?
Yes, we can laser cut LOGO on products. Customize Box and Barcode Service is also available. We will do anything we can do make things easy for you.
- Q9 What if I don’t get my order in time?
After knowing what you want to order, our sales rep. will inform you estimated lead time. If for some reason order will be delayed, our sales rep. will keep you posted in advance. We try to keep things on time for every customer but even for those unexpected occasions, we take full responsibility for that. If anything urgent at your side, we will ship by air . If you want to cancel the order because of the delay, we will 100% refund money.
- Q10 How can I be your sole agent in our country?
Except for United States which is our main market, Sole Agent is always welcome. Depending on each countries’ demand, our yearly purchase to become sole agent is different. If you are interested to become sole agent in your country, please send us an email and our owner will be in touch. After we make sole agent contract, we will only be selling to you in that country, and all other customer request we will send to you directly.
For United States customers, dealers are always welcome. Email us for more dealership details.
- Q11. How to get in contact with you and what’s your working hours?
You can reach us from 9:00 A. M. to 9:00 P. M. GTM+8, Monday to Friday.
Phone: 008621-34689886 Email: [email protected]
You can also reach us by Phone, Email, Whatspp, Skype, Facebook, Wechat.